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Privacy Policy

Effective Date: February 5, 2026

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Cloud K9 Doggy Daycare (“Cloud K9,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, mobile application, or services.

 

 

1. Information We Collect

We collect only the information necessary to provide safe, reliable, and personalized dog care services.

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a. Client Information

  • Name

  • Email address

  • Phone number

  • Billing and payment information

  • Emergency contact details

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b. Dog Information

  • Dog name, breed, age, and size

  • Temperament and behavior notes

  • Medical information (allergies, medications, special needs)

  • Veterinary and emergency care details

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c. App & Usage Information

  • Booking and scheduling data

  • Transport and daycare usage history

  • App interactions and preferences

  • Device and basic technical data (for app functionality and security)

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2. How We Use Information

We use your information to:

  • Provide doggy daycare and transportation services

  • Create and manage dog profiles and care plans

  • Communicate updates, notifications, and service information

  • Process payments and manage billing

  • Improve our services, app functionality, and user experience

  • Ensure the safety and well-being of dogs in our care

We do not sell personal information.

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3. Positive Care & Trust Commitment

Cloud K9 operates under a care philosophy rooted in positive psychology, trust, and respect—and that philosophy extends to how we treat your information. We collect only what is needed and handle it responsibly, transparently, and securely.

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4. Information Sharing

We may share information only when necessary:

  • With trusted staff and service providers who assist in delivering care (e.g., transport, payments, app infrastructure)

  • With veterinary or emergency services if required for your dog’s health or safety

  • When required by law or legal process

All third parties are expected to maintain appropriate confidentiality and security standards.

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5. Data Security

We take reasonable and appropriate measures to protect your information, including:

  • Secure servers and encrypted data storage

  • Restricted access to sensitive information

  • Secure payment processing through trusted providers

While no system is 100% secure, we continuously work to safeguard your data.

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6. Data Retention

We retain personal and dog information only as long as necessary to:

  • Provide services

  • Meet legal, accounting, or operational requirements

You may request updates or removal of information at any time, subject to applicable laws.

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7. Your Rights & Choices

You have the right to:

  • Access or update your personal information

  • Correct inaccurate or incomplete data

  • Request deletion of your account and associated data

  • Opt out of non-essential communications

Requests can be made by contacting us directly (see Section 9).​

 

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted within the app or on our website, with the effective date updated accordingly.

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9. Contact Us

If you have questions or concerns about this Privacy Policy or your information, please contact:

 

Cloud K9 Doggy Daycare

📧 Email: info@cloudk9.co

📍 Location: Santa Clarita, CA

California Addendum

These Terms & Conditions (“Terms”) govern your use of the Cloud K9 Doggy Daycare mobile application, website, and services (“Services”). By accessing or using our Services, you agree to these Terms.

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1. Services Overview

Cloud K9 Doggy Daycare provides doggy daycare, supervised outdoor activities, transportation services, and related app-based scheduling, communication, and payment tools.

 

Services are provided by trained staff using positive, humane, and enrichment-focused care practices.

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2. Client Responsibilities

By using our Services, you agree to:

  • Provide accurate and complete personal and dog information

  • Disclose relevant behavioral, medical, and health information

  • Ensure your dog is up to date on required vaccinations

  • Notify Cloud K9 of any changes affecting your dog’s care

 

Failure to disclose material information may result in suspension of services.

 

3. Dog Health & Behavior

  • Dogs must visit the site and be assessed for behavior before being cared for at Cloud K9

  • Dogs must be in good general health to participate

  • Cloud K9 reserves the right to refuse or discontinue care if a dog poses a safety risk to themselves, other dogs, or staff

  • Dogs showing signs of illness, aggression, or extreme distress may be separated or returned home

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4. Transportation Services

Cloud K9 provides door-to-door dog transportation as a convenience service.

 

While all reasonable care is taken:

  • Transit times may vary due to traffic, weather, or safety needs

  • Clients acknowledge that transportation involves inherent risks despite safety protocols

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5. Positive Care Philosophy

Cloud K9 uses positive psychology and positive reinforcement principles in all handling and care. We do not use punitive, aversive, or fear-based methods.

 

Participation in Services acknowledges and agrees to this care philosophy.

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6. Training & Experience Disclosure

Care practices are informed by:

  • 5 years of volunteer experience raising and training puppies for Guide Dogs of America

  • Over 20 years of personal dog-raising and training experience

 

Cloud K9 does not guarantee specific training outcomes.

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7. Payments & Billing

  • Payments are processed securely through third-party providers

  • Fees are due as outlined at booking

  • Missed services or late cancellations may be subject to fees

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8. Media & Updates

Clients consent to receiving photos, videos, and updates of their dogs through the app. Media may be used for client communication and internal records.

 

Marketing use requires separate consent where applicable.

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9. Limitation of Liability

To the fullest extent permitted by law:

  • Cloud K9 is not liable for illness, injury, or loss arising from inherent risks of dog care and transport

  • Liability is limited to fees paid for the affected service period

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10. Indemnification

You agree to indemnify and hold harmless Cloud K9 from claims arising from:

  • Your dog’s behavior

  • Inaccurate information provided

  • Violation of these Terms

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11. Termination

Cloud K9 may suspend or terminate Services at its discretion to protect dogs, staff, or operations.

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12. Governing Law

 

These Terms are governed by the laws of the State of California.

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13. Contact Information

Cloud K9 Doggy Daycare

Email: info@cloudk9.co

Location: Santa Clarita, CA

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