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Terms & Conditions

A legal disclaimer

These Terms & Conditions (“Terms”) govern your use of the Cloud K9 Doggy Daycare mobile application, website, and services (“Services”). By accessing or using our Services, you agree to these Terms.

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1. Services Overview

Cloud K9 Doggy Daycare provides doggy daycare, supervised outdoor activities, transportation services, and related app-based scheduling, communication, and payment tools.

 

Services are provided by trained staff using positive, humane, and enrichment-focused care practices.

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2. Client Responsibilities

By using our Services, you agree to:

  • Provide accurate and complete personal and dog information

  • Disclose relevant behavioral, medical, and health information

  • Ensure your dog is up to date on required vaccinations

  • Notify Cloud K9 of any changes affecting your dog’s care

 

Failure to disclose material information may result in suspension of services.

 

3. Dog Health & Behavior

  • Dogs must be in good general health to participate

  • Cloud K9 reserves the right to refuse or discontinue care if a dog poses a safety risk to themselves, other dogs, or staff

  • Dogs showing signs of illness, aggression, or extreme distress may be separated or returned home

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4. Transportation Services

 

Cloud K9 provides door-to-door dog transportation as a convenience service.

 

While all reasonable care is taken:

  • Transit times may vary due to traffic, weather, or safety needs

  • Clients acknowledge that transportation involves inherent risks despite safety protocols

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5. Positive Care Philosophy

 

Cloud K9 uses positive psychology and positive reinforcement principles in all handling and care. We do not use punitive, aversive, or fear-based methods.

 

Participation in Services acknowledges and agrees to this care philosophy.

 

6. Training & Experience Disclosure

 

Care practices are informed by:

  • 5 years of volunteer experience raising and training puppies for Guide Dogs of America

  • Over 20 years of personal dog-raising and training experience

 

Cloud K9 does not guarantee specific training outcomes.

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7. Payments & Billing

  • Payments are processed securely through third-party providers

  • Fees are due as outlined at booking

  • Missed services or late cancellations may be subject to fees

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8. Media & Updates

 

Clients consent to receiving photos, videos, and updates of their dogs through the app. Media may be used for client communication and internal records.

 

Marketing use requires separate consent where applicable.

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9. Limitation of Liability

 

To the fullest extent permitted by law:

  • Cloud K9 is not liable for illness, injury, or loss arising from inherent risks of dog care and transport

  • Liability is limited to fees paid for the affected service period

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10. Indemnification

 

You agree to indemnify and hold harmless Cloud K9 from claims arising from:

  • Your dog’s behavior

  • Inaccurate information provided

  • Violation of these Terms

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11. Termination

 

Cloud K9 may suspend or terminate Services at its discretion to protect dogs, staff, or operations.

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12. Governing Law

 

These Terms are governed by the laws of the State of California.

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13. Contact Information

 

Cloud K9 Doggy Daycare

Email: info@cloudk9.co

Location: Santa Clarita, CA

Terms & Conditions - the basics

Having said that, Terms and Conditions (“T&C”) are a set of legally binding terms defined by you, as the owner of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the legal relationship between the site visitors and you as the website owner. 

 

T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).     

 

T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.

What to include in the T&C document

Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more. 

 

To learn more about this, check out our article “Creating a Terms and Conditions Policy”.

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